CD Projekt Red Reverses Course on Telling Customers to Ask Sony for Cyberpunk 2077 Refunds

As one of the most anticipated games of the twelvemonth, information technology'southward not a huge surprise thatCyberpunk 2077 already had an enormous debut that topped over viii meg pre-orders. Nonetheless, it'due south not hard to run into that the game's launch has been off to a shaky get-go, with the game's concluding-gen operation on PS4 and Xbox One specially coming nether the spotlight after its release. While CD Projekt Red has tried to assist players unhappy with their buy past offering refunds, it appears that mixed messaging is standing to unfold of whether players tin can actually get their money back for the game, especially with Sony.

Noted byWaypoint'due south Patrick Klepek post-obit a study on the refund situation surroundingCyberpunk 2077, it appears that CD Projekt Cherry-red is now contacting customers to refrain them from requesting refunds from Sony directly. Instead, the studio is at present telling players to "wait for us to get dorsum to y'all" in regard to refund requests for the console version of the game on PS4 (which is also playable on PS5).

People are starting to go this response back from CD Projekt Blood-red, later emailing their "help" accost for refunds. The language is interesting: it doesn't tell you to request a refund from Sony anymore. You're supposed to await. pic.twitter.com/Hb77SQ5teD

— Patrick Klepek (@patrickklepek) December 16, 2022

Initially, before this week CD Projekt Red offered a statement acknowledging the issues that were facing players on the console versions of the game, specifically for those playing the game on the older base PS4 and Xbox 1 consoles. The studio noted that players that were unsatisfied with the console versions could contact Sony and Microsoft's support teams for help with requesting refunds of the game. Even so, it seems clearer that the studio didn't accommodate a formal refund procedure with either platform, equally players take had mixed success of really obtaining refunds for the game. Sony especially has been turning down many refund requests on the basis that once the game has been downloaded and played on a users' console, it is ineligible to be refunded due to their digital shop policies.

At the moment, it'southward non quite clear but withal what kind of solution CD Projekt Carmine has in shop for players that have been unsuccessful in obtaining refunds for purchases of the game on consoles. The studio originally noted that players could contact a help email accost at the company to obtain refunds, though at the moment that support has a borderline for this coming Monday, December 21. CD Projekt Red as well stated that major patches will exist coming for the console versions to improve performance, though currently both patches aren't expected until January and February of next year.

Cyberpunk 2077 is available now on PS4, Xbox One, Google Stadia, and PC, with optimizations for PS5 and Xbox Series Ten|Southward to get in side by side year.

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Ryan Meitzler

Ryan is the Editor-in-Primary at DualShockers and has been a lover of games as long as he can remember. He holds a BA in English language and Picture palace and lives in New York Metropolis.

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Source: https://www.dualshockers.com/cyberpunk-2077-refunds-ps4-ps5-cdpr-controversy/

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